Refund policy
Refund and Returns Policy – Royal Optics
Effective Date: June 17, 2024
At Royal Optics, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may return eligible items within 30 days of delivery for a refund or exchange.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned with its original packaging
- Include proof of purchase or the order number
Certain items may not be eligible for return due to hygiene reasons, customisation, prescription-related requirements, or other product-specific restrictions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
- The item arrived damaged
- The item is defective
- The wrong item was received
- Return shipping is required by applicable law
We recommend using a tracked shipping service when returning any item.
Return Process
Before sending any item back, customers must contact our support team at:
Please include:
- Full name
- Order number
- Reason for the return
- Photos, if applicable
Returns sent without prior approval may experience delays in processing.
Return Address
Regus
275 New North Road
London, N1 7AA
United Kingdom
Please contact our support team before sending any item to this address. Returns sent without prior approval may not be accepted.
Refunds
Once the returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
Approved refunds will be processed to the original payment method within 5–10 business days.
Original shipping costs are non-refundable unless otherwise required by applicable law.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
- Check your bank account again
- Contact your credit card provider or payment provider
- Contact your bank
Processing times may vary depending on your bank or payment provider.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to request an exchange, please contact our support team before returning the item.
Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, the standard return process will apply.
Contact
If you have any questions about this Refund and Returns Policy, please contact us at: